Every organization is subject to crisis.
Crises are seldom expected and usually come at the worst possible time.
The key to successful crisis management is adequate planning.
Quantum prepares companies and individuals to project and promote the best corporate image at a time when inaction or unwise response can be destructive.
We help clients emerge from crisis with reputations intact and even enhanced.
Through meticulous planning and training, we prepare our clients to set the tone and effectively tell their story by:
- Carefully analyzing risks
- Developing a Crisis Management Plan
- Creating and training a Rapid Response Team
- Effectively managing the critical first few hours
- Providing ongoing support and counsel
We position our clients to deal with any crisis from a position of strength and emerge with a solid, positive reputation.
Quantum's 3 Keys To Crisis Response
- Tell it early
Acknowledging the situation, showing concern and empathy, and fully describing the steps you're taking to correct things are key first steps to successful crisis response.
- Tell it all
Coverups destroy more reputations than the underlying occurrence. When facts come out, its best that they come from you. Honesty is always the best policy. Withholding key facts ruins trust and credibility.
- Tell it yourself
Far better that you deliver the news - good or bad - than somebody else.